Dynamics 365 Field Service
Deliver exceptional customer experiences with intelligent, connected field operations.
Dynamics 365 Field Service empowers organizations to deliver seamless, proactive, and efficient onsite service. By connecting people, assets, and data in real time, it helps businesses resolve issues faster, optimize resource utilization, and exceed customer expectations. The solution combines advanced scheduling, IoT monitoring, mobile productivity, and AI-driven insights to help technicians deliver the right service at the right time — every time.
Connected Operations & Intelligent Scheduling
Streamline every step of the service process — from dispatch to resolution.
Dynamics 365 Field Service enables organizations to plan, schedule, and dispatch resources intelligently using AI-powered optimization. With real-time visibility into technician availability, skills, and locations, dispatchers can assign the best resource for every job while minimizing travel time and costs. Sollaris 365 configures automated workflows that keep teams connected — ensuring technicians receive instant updates, route optimizations, and all necessary details to complete each service call efficiently and accurately.
Proactive Service with IoT & Predictive Maintenance
Fix issues before customers even know they exist.
By integrating IoT telemetry and remote monitoring, Dynamics 365 Field Service empowers organizations to move from reactive maintenance to proactive service delivery. Connected assets automatically alert teams to potential issues, allowing proactive intervention and reduced downtime. Sollaris 365 helps you design and deploy IoT-enabled service models that enhance equipment reliability, optimize service intervals, and improve customer satisfaction through predictive insights and data-driven maintenance strategies.
Mobile Workforce Empowerment
Equip your field technicians with the tools to succeed — anywhere.
With the Dynamics 365 Field Service mobile app, technicians can access work orders, asset data, and step-by-step instructions directly on their devices. Integrated photo capture, signature collection, and voice-enabled notes streamline every interaction. Sollaris 365 tailors mobile experiences to your operational workflows, ensuring field teams have the right information and tools to deliver safe, efficient, and consistent service — even offline.
Dynamics 365 Customer Service Delivers More
Customer Experience & Self-Service
Turn service delivery into a competitive advantage.
Dynamics 365 Field Service connects back-office teams, dispatchers, and field technicians in a unified system that enhances every customer touchpoint. Customers can track technician arrivals, receive real-time updates, and access service history through integrated portals. Sollaris 365 helps organizations personalize every experience — from automated notifications to digital service records — ensuring transparency, trust, and satisfaction at every step of the journey.
AI, Insights & Process Automation
Leverage intelligence to continuously improve performance.
Dynamics 365 Field Service uses built-in AI and Copilot to deliver actionable insights — from predicting demand and analyzing work order trends to recommending process optimizations. Sollaris 365 configures Power BI dashboards and Power Automate workflows that give leaders a complete view of KPIs, technician performance, and service efficiency. By integrating automation and AI into every workflow, we help organizations reduce manual effort, shorten response times, and drive continuous improvement across operations.
Security, Compliance & Integration
Operate confidently with enterprise-grade protection and seamless connectivity.
We ensure your Field Service environment is secure, compliant, and connected across your enterprise. We integrate Dynamics 365 Field Service with Finance, Supply Chain, Customer Service, and Power Platform applications to provide end-to-end visibility — from inventory to invoicing. Built on the trusted Microsoft Azure cloud, every transaction is protected by multi-layered security, compliance, and identity management frameworks that safeguard your data and operations.